We also take “field trips” which involve visiting a wide variety of companies with various investments in information technology and learning the intricacies of various technologies as well see what advantages the companies have gained.

We have no “turn-over” in the staff.  When you call Vangor Computer Technologies, you are going to talk with the same people every time, Van or Jody.  We know our customers and their particular needs.  When Van comes out to perform service work, he already knows your network and applications (unless this is the first visit).  This is much more efficient than periodically having a new technician show up who then has to learn the intricacies of your particular situation before he can begin troubleshooting a problem.  Once in a while, we will employ a subcontractor with a specific specialty that’s helpful for a certain job.  Even in these situations, Van generally still comes out on site with the subcontractor.

Whenever work is performed, we maintain a detailed work log of everything that was accomplished.  A copy of the work log is provided with each invoice.  Sometimes a problem that is fixed one day will occur again in the future at the same location or even at a different location.  When this happens, referencing the previous error in the work log saves a lot of time.  Also, if the customer ever decides to have someone else to do support work, they can give the new technician the work log so that he/she can see what has been done and get “up to speed” more quickly.